Support
Email hello@notedpath.com and a person will reply, usually within two business days. Please don’t email photos of your documents or account numbers.
Common questions
Plainly got something wrong. How do I tell you?
Open the result, tap Feedback, then Report a problem. That sends us the issue without your photo. Always check dates, amounts, and phone numbers against the original document before acting on them.
Where are my scans?
In My Scans, on the device where you scanned them. Results are stored only on that device, so they do not move to a new phone, and deleting the app deletes them.
How do I delete scans?
Open My Scans, tap Select, choose the scans, and tap Delete selected.
Does Plainly keep my photos?
No. Photos are sent to AI services only to write your explanation and are not stored by Plainly or used to train AI. The Privacy Policy has the details.
How do I stop Plainly from sending scans to AI?
In the iOS or Android app, open the Privacy Policy and tap Turn off under Sharing pages with AI. Plainly will ask again before your next scan. Plainly needs AI to explain a new document, so scanning is paused until you allow it.
I reached the daily limit.
Plainly has a daily scan allowance to keep the service running. Try again tomorrow.
Is Plainly legal, tax, medical, or financial advice?
No. Plainly explains what a document says. For decisions about your situation, contact the sender using a phone number or website you already trust, or a qualified professional.
How do I delete my email address?
If you signed up for updates, use the unsubscribe link in any email, or write to hello@notedpath.com and we will delete it.
See also the Privacy Policy and Terms of Use.